Focus

No smart notifications

What is it?

People are busy. They can't stay on top of all the things that might matter to them or impact their lives. When the products users rely on for personal or professional tasks fail to warn them of critical events or surface crucial insight—at the right time and in the right way— it can not only leave them feeling surprised, betrayed, or even angry, but it can also have very concrete negative consequences.

Examples

No default security notifications

No alert for data security breach

Underlying principles

Bottom-Up

Bottom-Up

Bottom-Up

Transparency

Transparency

Transparency

Trust

Trust

Trust

Guiding questions

What important information in your product might users be unaware of or have difficulty finding?

What important information in your product might users be unaware of or have difficulty finding?

What important information in your product might users be unaware of or have difficulty finding?

What key questions do users seek to answer with your product?

What key questions do users seek to answer with your product?

What key questions do users seek to answer with your product?