What is it?
While innovative design can differentiate a product, straying too far from established navigation patterns without clear benefits can significantly disrupt the user experience. By increasing the user's cognitive load, they must spend extra resources to learn and remember how to navigate the system instead of focusing on their tasks. This can lead to cognitive fatigue, negative feelings such as frustration, confusion, overwhelm, and boredom. Additionally, it can result in reduced satisfaction, efficiency, and effectiveness.
